Luke Austen
Director

Bio

Luke started Open House Worthing in 2012 as he was frustrated with how over-complicated the processes were with other agencies. His mission therefore was to create an Estate Agency where the clients were truly at the heart of the entire process, whether it being vendors, buyers, landlords or tenants. Combining that focus with his wealth of local knowledge and extensive customer service experiences, it enabled Open House to thrive and allocate a dedicated agent from start to finish, with less cogs involved. This business approach ultimately simplified the journey, making it as seamless & stress free as possible for all parties involved.

Luke is passionate about connecting people from all walks of life with property, and always ensures Open House Worthing with its dedicated staff are giving their best every day.

He also has a keen interest in supporting local good causes, with the latest being a sponsor for youth teams at Worthing Dynamo’s FC and Lancing United Colts FC, to name just a few. In his down time, he enjoys nothing more than keeping very busy spending time with his wife and children.

Susi Brown
Sales & Lettings Agent

Bio

Susi has always been enthusiastic about everything property related and has plenty of personal experiences in buying and selling properties herself, which enables her to fully empathise with our clients on every level. Being a landlord herself puts her in a great position to completely understand what our clients expect when it comes to property management. Susi has been a valuable member of the Open House team since 2018 and has built great relationships with all landlords and tenants. Along with her previous experience at an Estate Agency in London she is extremely competent to address all aspects in the property environment.

Susi is from the Black Forest in Germany and has been living in the U.K. Since 1999 and lives with her husband and teenage daughter in Tarring/West Worthing. Susi's overall work ethic is second to none, and she always goes the extra mile for all our tenants, landlords, buyers, vendors and of course for our team here at Open House Worthing.

Jason Downer
Sales Manager

Bio

Jason has over six years of property sales experience with a number of local Estate Agents. He says, “my goal is to make the home-selling & buying process as stress-free and smoothly as possible", and therefore ensuring that each client feels valued and supported every step of the way until completion. If you are looking for an agent selling your property, be reassured Jason & our dedicated team will go above and beyond for you.

Jason's communications & photography skills are impeccable, as well is his tenacity during conveyance processes to keep all parties involved updated and meeting completion deadlines.

Jason is a dedicated family man and enjoys spending as much time as possible with his loved ones. Being a football enthusiast himself, he is also coaching a youth football team in Lancing , which Open House is proudly sponsoring.

Monique Matthews
Viewing & Admin Assistant

Bio

Monique has had a passion for property and interior design for as long as she can remember. With a background in working with people and the community from the age of 17, she finds meeting and helping others to find their perfect home very rewarding. Open house has been the perfect company for Monique due to the shared morals and family feel of the business. Since working for Open House, Monique says she has grown in confidence, gained invaluable knowledge of the property industry and has enjoyed dealing with new challenges each day.

Outside of work, Monique is a multi-award-winning dancer and choreographer, delivering classes across the South to children and adults from the age of 3-90 years old. She is also an aspiring DJ and animal lover, with 2 cats at home.

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